| dc.description.abstract |
The problem that arises at this time is satisfaction with the service from the
performance of government employees for the community, both at the village level
to the national level. This research was conducted on the basis of problems that
arise in the community from what they have received so far from Bangsri Village
government services. Whether or not the community is satisfied is the direct
experience of the community from service and employee performance for what has
been obtained. This research was conducted in Bangsri Village, Bulakamba
District, Brebes Regency from March 2023 to July 2023. The population in this
study was 12,749 people and the sample for this study was 99 respondents. The
testing tool and data analysis in this study used SPSS 26 with the method of testing
and analysis through validity testing, reliability testing, classical assumption tests
(normality test, multicollinearity test, heteroscedasticity test, t test, F test,
Coefficient of Determination test. Results in this study shows that service quality
has a significant effect on community satisfaction, as evidenced by the t value for
variable X1 (8,157) greater than t table (1.661).The performance of village
government officials has a significant effect on community satisfaction, this is
evidenced by the t value calculated for variable X2 (5,934) is greater than t table
(1.661) and the significant value of t X2 is less than 0.05 or 0.009 <0.05 Quality of
service and performance of village government officials has a significant effect on
community satisfaction, this result is indicated by a significant value of 0.000
greater than 0.05 and a calculated F value of 355,333 greater than F table 3.938
Service Quality and Performance of Village Government Apparatuses is able to
predict the dependent variable, namely Community Satisfaction of 94.4%, the
remaining 5.6% is explained by other variables outside this research. |
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