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Abstract:
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Agricultural extension is an important and strategic activity that cannot be separated
from development in the agricultural sector. One indicator of the role of agricultural
extension is the development of farmer groups, which is shown through their ability
both in technical terms and in the management of the farming business they run.
This study aims to determine the level of farmer satisfaction with the performance
of extension services in Bangsri Village, Bulakamba District, Brebes Regency. This
study used a questionnaire approach and data analysis using the Importance
Performance Analysis (IPA) and Customer Satisfaction Index (CSI) methods which
aimed to determine the level of farmer satisfaction with agricultural extension
services.The CSI calculation result obtained a score of 78,344% showing that
farmers are satisfied because the score is in the range of 66% - 80% in the
satisfaction indeks value,and the IPA result are in quadrants II and III in the
cartesian diagram. |