| dc.description.abstract |
Quality of service and the role of companion is one of the factors that
influence community satisfaction. The purpose of this study was to determine the
partial and simultaneous effect of service quality and the role of chaperones on
satisfaction with the delivery of PKH assistance in Sidamulya village. For
research sampling, researchers used the Slovin technique, so the sample used was
76 people. Data collection techniques using questionnaires and documentation.
Test the validity of the instrument using Product Moment correlation and
reliability testing using Cronbach's Alpha. The classic assumption test consists of
the normality test, multicollinearity test and heteroscedasticity test. The
hypothesis test consists of a partial test (t test), simultaneous test (F test) and
multiple linear regression tests.
The service quality variable (X1) has a significant and positive effect on
community satisfaction (Y). This is indicated by the significant value of 0.000
<0.05 and the t-count value of 2,224 > the t-table value of 1,665. The
Chaperone's Role variable has a positive and significant effect on the satisfaction
of beneficiaries of PKH assistance. the results of the analysis are proven by a
significant value of 0.003 <0.05 and a t-count value of 5,077 > a t-table value of
1,665. Variables Influence of Public Service Quality and Companion Role have a
positive and significant effect on the satisfaction of beneficiaries of PKH
assistance. 15.810 while the F table value is 3.97, it can be seen that the
calculated F value > F table, with a significant level of 0.000 <0.05. |
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